emperor: (Default)
posted by [personal profile] emperor at 06:17pm on 12/04/2017 under
Star ratings have been in the news recently - firms like Uber essentially considering anything less than 5/5 as a complaint. This reminded me of a time a B&B owner who I'd given 4/5 on Tripadvisor was hurt enough by said rating that they grumbled at me about it when I tried to make a repeat booking!

I'm quite a keen tripadvisor user - both in terms of using it when trying to find places to eat/stay and writing reviews (110 reviews written, which have garnered 51 "helpful" votes). But it's quite rare for me to give somewhere a 5/5 rating. Even taking into account the fact I mostly go places that are already quite well-rated, I've given only 20 5/5 ratings[0]. It seems to me that in the tripadvisor case (which is distinct from the Uber one, I think), a "anything less than 5/5 is a complaint" model would render the rating system much less useful.

Perhaps I am in a minority, but to me 4/5 is, as the hover-text says, "very good"...


[0] 1x1, 2x2, 21x3, 65x4, 20x5

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