Matthew's Journal

[Poll #634365]

So, following on from the last entry on the subject, Russells emailed atreic with more details of the appliance insurance. atreic 'phoned them up, and they said they'd send someone round today between 8 and 6. She pointed out this was utterly unreasonable, as we both have jobs and can't just sit at home all day, so it was agreed that the engineer would call atreic's mobile an hour before he was going to turn up.

At about eleven this morning, the phone went at home. It was the landlord's mother(!), who was confused as to why the engineer has just phoned her up. I explained what was going on, and told her to tell them to call atreic's mobile, as we'd told them once already. I gave her atreic's mobile number for this purpose. Shortly afterwards, the landlord's mother phone's atreic to tell her all of this. atreic then phones him and gives him her number (which he has already, suprise, suprise). Mid-afternoon, she's not heard anything, so calls him, but fails to get any useful reception, and then is cut off, only to get answerphone thereafter. atreic then calls the call center to be told that the engineer has recorded a "I called, but they were out", and that they can't send us anyone again until the 20th, well over a fortnight after the dratted thing failed in the first place. To cap it all, our "Property Manager" at Russells is on holiday until Monday.

I am furious. I am utterly sick and tired of being fucked around by these useless muppets. Tommorow morning, Russells are going to get an exceedingly stroppy email from me demanding Something Be Done. It's not my fault if they didn't know about the stupid appliance insurers, it's not my fault if said insurers can't pass on instructions to their engineers, and I'm sick of not having a working washing machine. I'm meant to be renting a furnished property, for crying out loud!

[Edited in light of atreic's comment