Matthew's Journal

One of those things that annoy me are organisations that won't let me lodge a complaint over the telephone; they'll happily take my details three times, pass me to the Peterborough office, and so on, only to finally say "Well, sir, you'll have to write to our customer services team - we can only accept complaints in writing".

I mean, they'll have the notes of everything I wanted to complain about, they've checked all the details they need to know, and they say they'll record telephone calls - why make me waste my time putting it all in writing? Cynically, I suggest because they hope I won't be bothered...