Matthew's Journal

One of those things that annoy me are organisations that won't let me lodge a complaint over the telephone; they'll happily take my details three times, pass me to the Peterborough office, and so on, only to finally say "Well, sir, you'll have to write to our customer services team - we can only accept complaints in writing".

I mean, they'll have the notes of everything I wanted to complain about, they've checked all the details they need to know, and they say they'll record telephone calls - why make me waste my time putting it all in writing? Cynically, I suggest because they hope I won't be bothered...

There is currently a fault with our 'phone line. This means the ADSL at home isn't working. BT say they'll fix it "by Wednesday", which means I'm going to be effectively offline all weekend, and then only in working hours until it's fixed.

The telephone is almost-usable, or use my borg (I'll check it for messages more often).