TV licensing : comments [Matthew's Journal]

That's totally out of order and totally weird :( I don't doubt you, though. (Says she who has cancelled council tax, insurance, TV license, etc...it's my usual course of action when either a. they are annoying me, taking the wrong amount each month or similar or b. I don't have enough money to pay them that month. Works every time, I just renegotiate or whatever, set another one up and off I go).

Maybe, my bank that I am constantly moaning about isn't quite as bad as I think it is?

Now, continuous payments off a debit or credit card, they are a bugger to cancel.

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Now, continuous payments off a debit or credit card, they are a bugger to cancel.

Yeah. That's why I'm still with the AA instead of with Green Flag. Which reminds me, the last time I harrassed them they promised to put in writing that the DD was now cancelled. Thanks :) I'll go and bother them again.

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Although inconvenient, it only takes a few days to report your card as lost and get a new one, that sorts out continuous payments...although I prefer to avoid them as much as I can.

In terms of poor service from banks, we have found that when all else fails, going in and saying that you are considering changing your account(s) to another bank, like you mean it, works pretty well. They seem to take you more seriously when you wear a suit or similar, too. (It's not right that they should, but it's worth knowing).

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it only takes a few days to report your card as lost and get a new one

The best bit of all this is that the card was cancelled and the account closed about 3 years ago. But the payments keep going through!!

What happened was, I closed that credit card, and then some months later the AA wrote to me and said my details were several years old and were probably out of date, and if I wanted the next payment to go through, I should give them up-to-date information. But I didn't want to stay with them, so I did nothing because I thought that that would mean the DD was cancelled. But it wasn't, and the payment went through, and I didn't find out until it was too late to get them to reverse it (on the 14 day guarantee). I then thought that the DD was cancelled after all the to-do I had this first time, but the payment went through *again* last summer and since then I have been trying to get them to agree - in writing this time - that it's all closed. Which appears impossible; but now I have yet *another* woman's name, and date and time of call, so we'll see whether a letter gets sent this time of asking. Grrr!

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This happened to me once, on a credit card. However, the card company admitted it was their fault and refunded it. But you can't have a *direct debit* on a credit card/debit card payment, that's something else, so it's not the dd guarantee that applies. It sounds pants though, both at the card company and the AA. I tend to find that ringing up is. Citing the law as it applies to whatever battle you are fighting tends to sort things out rapidly, in at least 75% of cases.

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That should be "ringing up is fruitless, but recorded delivery letters with WITHOUT PREJUDICE at the top of them are more effective".

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Matthew's Journal

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October