Matthew's Journal

Readers with long memories may recall Nationwide's woefully incompetent mishandling of our previous house move. We moved house recently, I printed off the change-of-address form and sent it in to Nationwide (my other bank let me do this all online, but never mind that for now).

Today I get a letter saying "...unfortunately, as we do not hold your signature on our system I have been unable to validate your request.". I've given them my signature twice, now. Once in person in Cambridge, and once by post. What the heck are they doing with them?

I fear someone is going to get an earful from me tomorrow, as I am really deeply unimpressed.