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Readers with long memories may recall Nationwide's woefully incompetent mishandling of our previous house move. We moved house recently, I printed off the change-of-address form and sent it in to Nationwide (my other bank let me do this all online, but never mind that for now).
Today I get a letter saying "...unfortunately, as we do not hold your signature on our system I have been unable to validate your request.". I've given them my signature twice, now. Once in person in Cambridge, and once by post. What the heck are they doing with them?
I fear someone is going to get an earful from me tomorrow, as I am really deeply unimpressed.
Today I get a letter saying "...unfortunately, as we do not hold your signature on our system I have been unable to validate your request.". I've given them my signature twice, now. Once in person in Cambridge, and once by post. What the heck are they doing with them?
I fear someone is going to get an earful from me tomorrow, as I am really deeply unimpressed.
enraged
(no subject)
But they are both joint accounts. So we are both (theoretically) able to move money if need be, and when one of us dies, the other won't have any problems with a frozen account.
So when we moved this time, he dealt with updating the Co-op (not sure how he communicates with his bank) and I dealt with FirstDirect.
Me (via internet - secure) Hi, we've moved. This is our new address.
them: thanks, we've updated your address. Please ask ExMemSec to contact us, so that we can change his address.
Me: via phone. He's my husband. It's a joint account.
Them: yes, please get him to contact us.
Now, the problem with this is ExMemSec has shown that he is incapable of communication with FirstDirect. He can't get the website to work, and on the rare occassions he _has_ got through to them on the phone, it has been an hour-long process in which they phone someone ?God, His Mother? in order to reassure themselves that EMS is ExMemSec.
The odd thing is, the bank seems only to be able to hold one address for a joint account, and they've change it to Wome ....
Perhaps you could tell them by phone (if not afflicted by ExMemSec's problems)
We are an Entity
Which confirms impression of banking folks inability to understand the concept of Marriage.
Like, I can take ALL the money and spend it on Magnum ice creams, flights to Japan, and fairly traded South African wines and that is OK, in law. HIS money is MY money (and very much vice versa, in our case). SO: if I say something, finance-wise, or He says something, finance wise, you don't have to check, or wait for the other one to say yup, I've moved house too, or yup, paying for a twin en-suite at a 3-day oxonmoot sounds like a good investment. Because we are an Entity.
The banks must loathe married couples (and civil partnerships).
I really don't understand how those couples work where they have conversations along the lines of 'well, I paid for the flights, so you owe me X, but you paid for repainting our bedroom, which means I owe you Y too'.T hat's not a marriage, that's a house-share. Banks seem to assume we are all house-sharing.
(no subject)
Tell them that if they didn't spend so much employing that fat pillock to do their adverts, they might be able to train people to do their jobs correctly.
(no subject)
I find them generally quite good (mortgage interest quibbles notwithstanding) so I'm willing to put up with relatively minor admin cockups like this.
(no subject)
Hope it gets all sorted quickly
(no subject)