Matthew's Journal

No, Nationwide send the card readers by standard first class post. They're not specific to the account or even to the bank - they're "industry standard", so it doesn't matter (other than the inconvenience of them going astray of course).

emperor: Back in March I submitted a whinge at their TalkBack session and I randomly noticed yesterday they have answered my question (search for Larmour in the page to find it). I am now in the process of composing a meta-whinge at them about all the problems I have had with them in the last 2 years; there have been six separate incidents, only two of which were in any way related (two completely separate hassles with our mortgage application), and of the three of those I wrote to them and whinged about at the time they occurred, none were actually resolved to my satisfaction. They suck.