Matthew's Journal

I've got a card-reader because I phoned them back in March or something when they sent out the "we're going to have card-readers: if you're not in the country you need to call us" letter. That said, online banking has not yet asked me to use it!

My experience (as I may or may not have mentioned before) is that Nationwide are incapable of changing addresses on accounts without fuss. The only method that seems to work IME is to go into a branch and get them to do it on the computer there and then. I had a lot of fuss and got cross with them when I moved to Sheffield.