Matthew's Journal

I've been waiting at home today for a delivery from City Link. I've not had any music on, gone in the shower, or done anything that might cause me to fail to hear someone tapping quietly on the porch door. In the mean time, I've been trying to recover my deleted data. Not a great deal of fun.

I re-checked City Link's page to see if it would give any indication of when my item might get delivered, and was unimpressed to be told the driver had called at 13:05 and left a card. Not only was I pretty damn sure no-one had called, but I could confirm with total certainty that there was no card in the porch! My mood was further soured by City Link's phone system's habit of cutting you off whilst on hold for no readily apparant reason. I managed to be polite to the person who eventually answered the phone, but suspect my tone might have been less than fluffy. They asked if my door was brown (it isn't), and then said they'd speak to the driver. After another 5 minutes on hold, they said they'd not been able to speak to the driver, but they'd send them a message to say they'd obviously got the wrong house, so they'd have to try again later today. They promised a re-delivery attempt would be made, today, before 5.30pm. I'm trying hard to believe them.

Grr, this is needless extra hassle on what was already a bad day!

ETA 17:00 and no parcel, so I called them again; the person I spoke to spent 10 minutes with me on hold failing to actually speak to their Coventry depot(!), so has promised to call me back. On further prodding, they promised by 5.30 even if only to say they still can't get through...

ETA 17:45 and no return call, so I called again (and spoke to Marcus); he put me on hold for a bit, said he couldn't get hold of the driver, so probably delivery wouldn't be tonight, but he could put it on for delivery tomorrow. I explained (just about not shouting) that I'd waited at home all day for delivery today, that they'd not even tried to deliver it to my house once, and I wasn't prepared to wait at home another day for their driver to try and deliver it to the wrong house again. After another period on hold, he said he'd managed to get to speak to the driver, and promised me that there would be another delivery attempt tonight, although possibly as late as 21:00.

ETA 18:45 and Jodie (the person I spoke to at 17:00) called back; there was some confusion while her computer re-booted, but she confirmed that the depot were expecting the driver to bring the parcel round on his way home(!)

19:10: Parcel arrives! No explanation or apology from driver, natch.