Matthew's Journal

As a general point, you should probably work out exactly what you want out of this exchange. It's not clear at the moment whether you're trying to get some extra money out of the deal, you're trying to waste Russel's time, you're trying to change Russel's behaviour in the future, or you're venting steam by tilting at windmills.

If you're trying to cut out the service charges, the solution is probably to say 'since you've introduced these service changes I was unaware of, I've changed my mind and will continue for the full tennancy'. If you're trying to waste their time, then suing them seems to be a good idea, and you may get some of the money back - however based on your and Sally's reported levels of free time, it seems rather expensive. I'm not sure of any route to change Russel's behaviour in the future - probably lobbying for better consumer law, finding some bit of consumer law that the contract breaks, or advertising problems with their standard contract (putting up a website highlighting problems would be quite amusing, and may lead to results).

If the tilting at windmills is your aim, then I'll leave that to you.