Matthew's Journal

As noted previously, the removers have caused some trauma to our printer. I'm not sure what to do next.

I bought this printer (a second-hand hp laserjet 2300 dtn) in November, for about 180 GBP incl shipping (it came on a pallet). It worked Just Fine - both paper trays worked, the duplexer worked, etc. etc.

The toner cartridge in it was part-full. No sign of greying or anything just before we moved. The printer came with a spare toner cartridge (also part-full)

AFAII, they moved the printer as a single unit, unboxed. When I turned it on post-move, it made a horrible noise. I powered it off, and opened up the various trays/doors/etc, from out of which came 3 small bits of plastic (two grey, 1 black). Additionally, it seems that one of the hinges from the door covering the network card has broken, although this doesn't stop the door functioning normally. The following faults persist:

i) with the cartridge that was moved inside it in it, it prints white pages
ii) the smaller paper tray (2) doesn't feed paper properly - the catches on the side aren't engaged when you slide it in, so it thinks the tray is empty; if you correct that by manually frobbing them before insertion, you get paper jams feeding out of that tray

[the other toner cartridge seems to print normally]

I'm not quite sure what to do about this. The removers claim the bits of plastic couldn't have come from inside the printer, and that the fact a newer toner cartridge just works shows it's just that the old toner cartridge has run out. I've not made heavy use of tray 2 (as tray 3 holds a full ream, which is much more useful). So, the printer mostly-still-works, if I'm prepared to abandon the old toner cartridge as dead. OTOH, I'm still sure the bits of plastic came from somewhere.

Separately, I've found another clock they broke by packing it badly. I wonder how they'll try and wiggle out of fixing that.