Matthew's Journal

IMO, printers (and scanners, and the like) should never be moved with cartridges etc still in situ, and any packing stuff from the original shipping should be shoved back in there to hold bits where they should be. Paper trays should be removed - always.

This may be the difference between residential removals and commercial removals - the amount of stuff they will do or expect to be done in order to make things ready for the actual loading/packing.

I have to admit to being a very cautious person, and had it been me I'd have removed both toner and trays and ensured they were packed separately by whoever was doing the packing.

I moved my laptop and pcs myself (including the scanner and printer) because I viewed them as special cases, and I'm pretty sure there was some indemnity clause somewhere about them, trusting the removal people with the screens - simply because they were too heavy. I still packed them myself (I did all my own packing, cos I wanted to be sure nothing got broken/badly packed).

Not much consolation for you - the insurers should be insured for any damage, so claiming for repair/replacement is the way to go. I think the key point is this though - did you pack for removals yourself, or did they pack for you?

If the former, then you may well have problems as they will almost certainly claim it wasn't made ready for removal - if the latter, they don't have much of a leg to stand on, and it's going to be your word against theirs on the toner cartridge unfortunately.